ProfileWest VirginiaUpdated
Caesars Palace Online Casino WV: License, App, Payments and Support
Caesars Palace Online Casino runs in West Virginia under license IGP 004; the state list names American Wagering, Inc. as the licensee.1 This page sets out what the regulator's list and the operator's own West Virginia pages say, with the date each was read; it shows no score and no offer.
Fact sheet
Caesars Palace Online Casino
WV license IGP 004American Wagering, Inc.
- License term
- Annual, to November 9, 2027
- iOS app rating
- 4.7 (29,703 ratings, Apple App Store)
- Last checked
- October 26, 2026
Advertising disclosure We may receive commission if you click on links to partner sites or make a deposit. This list is advertising: its order is set for commercial reasons, not by a rating or a test. Full disclosure
Call 1-800-GAMBLER or visit ncpgambling.org if you have a gambling problem. All content herein is intended for audiences 21+ (See responsible gambling)
01Section
License and operator
The West Virginia Lottery Commission list of iGaming licenses, dated October 15, 2026, shows 12 MSP licenses.1 Caesars Palace Online Casino sits under license IGP 004, and the list names American Wagering, Inc. as its holder. The license type is Annual, and the list gives an expiry date of November 9, 2027.
The rest of “License and operator”: three more paragraphs
One detail trips people up. The WV list does not print "Caesars Palace" against that license: it names the licensee's DBA as Caesars Sportsbook.1 The casino product you download or open in a browser is called Caesars Palace Online Casino. Same licensee, same license number, two brand names. The operator's West Virginia terms close the loop from the other side, naming the company as "American Wagering, Inc., d/b/a William Hill and Caesars Sportsbook".7
The same licensee also appears on the list a second time, as American Wagering, Inc. under IGP 012 for Horseshoe Online Casino.1 That is a separate license and a separate product, so a check of one tells you nothing about the expiry of the other.
Under the Lottery Interactive Wagering Act, online licenses are tied to the state's five land-based licensees.2 Which West Virginia venue stands behind this product is not stated on any official page read for this profile, so this page does not name one.
02Section
Where you can play for real money
The operator runs a West Virginia version of its website at caesarspalaceonline.com/wv, titled "Caesars Palace Online Casino - West Virginia", with a state selector that reads "I want to play in West Virginia".11
The rest of “Where you can play for real money”: three more paragraphs
The operator's West Virginia terms state that real-money gaming on the platform is restricted to users who are physically located within West Virginia, and add that it is "a Federal offense for persons physically located outside of West Virginia to engage in Internet wagering through a West Virginia casino".7 That matches state law: operators may accept wagers only from people physically in West Virginia, and residency is not the test.23 A visitor from another state who is standing in West Virginia meets the rule. A West Virginia resident on vacation elsewhere does not.
The minimum age for online casino wagering in West Virginia is 21.2
The terms also say how the location is confirmed. On a desktop the check needs two signals to agree, and the terms add that if one of the two is not confirmed, "You will not be allowed to use the Services"; on mobile the check draws on cell tower and Wi-Fi signals.7 In practice, a phone with location services switched off, or a connection routed through another region, can be refused at the door even when the player is in the state.
03Section
How does sign-up and identity verification work?
The terms set the minimum age at 21: "You may only use the Services if You are 21 years of age or over".7 Registration asks for a name, social security number, address, email address, gender, birth date and phone number, and the account is opened with a unique name and password. The terms also require those details to be kept current.7
Read on: One account, and what happens to dormant ones
The name on the account has to match the player's true and legal name. The terms allow the operator to ask for "satisfactory proof of identity" and "satisfactory proof of address", with a recent utility bill or bank statement given as examples.7 Age is checked at registration and the social security number is verified automatically; if that first check fails, the player is asked for a qualifying picture ID and a utility bill.7
The operator can also run a security review at any time to validate identity and age. The terms say a player must then provide the information or documents requested, and that a review may include verifying details against third-party databases.7 The privacy section, as summarized from the page, names a secondary review provider that may ask for a selfie and a photo of an ID.7
One account, and what happens to dormant ones
A player may not hold more than one account in connection with the use of any of the operator's platforms.7 An account is treated as inactive after a consecutive period of 16 months without a login and a qualifying wager or deposit, and reactivating it means contacting customer support to verify identity again.7
04Section
What the sign-up path looks like, step by step
Pieced together from the operator's West Virginia terms, the path runs in this order:
- 01Confirm you are 21 or older and physically in West Virginia.7
- 02Enter the personal details the terms list, including a social security number.7
- 03Wait for the automatic age and social security check; a failed check leads to a request for a picture ID and a utility bill.7
- 04Fund the account from a method the cashier accepts, such as a registered and verified card or a verified reloadable prepaid card.7
- 05Expect further identity or address requests later: the terms allow a security review at any time.7
05Section
The iOS app
The Apple App Store lists Caesars Palace Online Casino under app id 6446176419, with a rating of 4.7 from 29703 ratings, captured on October 26, 2026.10 That figure is Apple's, collected from users across every state the app serves. It is not a rating from this site.
The listing's description says the app is for players who are 21+ and "physically present in MI, NJ, PA, and WV only".10 So one app covers four states, and the state you are standing in decides which licensed product you reach.
No Google Play listing was linked from the official pages read on 2026-10-26, so this page records the iOS app only.
06Section
Which payment methods does the operator list?
The payments page under the operator's /wv/ path is one page written for every state the operator serves. It names a number of methods and states for each whether it can be used to deposit, to withdraw, or both, and it opens with two general limits: digital deposits have a $5 minimum and digital withdrawals a $1 minimum, with maximums depending on the deposit source or withdrawal method.8 The table below copies what the page says and writes "not stated" wherever it says nothing.
The rest of “Payment methods”: one more paragraph and the table
Because the page does not separate West Virginia from other states, the table shows the operator's general menu. The page itself says that debit card availability varies by state and bank.8 Fees and per-method maximums are mostly absent, and the terms refer the reader to the cashier for fees and limits, which sits behind the login and was not read.7
Fig. 1Payment methods on the operator's payments page (multi-state template), read 2026-10-28
Show the table: Payment methods on the operator's payments page (multi-state template), read 2026-10-28 (9 rows)
| Method | Deposit | Withdrawal | Stated minimum or limit | Stated processing time |
|---|---|---|---|---|
| Debit card (Mastercard or Visa) | Yes; availability varies by state and bank | Yes, to a linked Visa or Mastercard debit account | General $5 deposit and $1 withdrawal minimums only | Deposit: not stated. Withdrawal: once approved, "many transactions post within an hour" |
| Caesars Play+ prepaid card | Yes, loaded by debit card, online banking or PayPal, then moved to the account | Yes, after enrollment | Not stated | Not stated for transfers (a physical card is mailed within 10 to 14 days after $150 or more is loaded or withdrawn) |
| eCheck (VIP Preferred / ACH) | Yes | Yes | Deposits "up to your established limit"; no figure stated | Deposit usually credited instantly, bank posting up to two business days; withdrawals processed daily, generally posting in one to two business days |
| Online banking | Yes, no registration required | Yes | Not stated | Deposit funded immediately once approved; withdrawals processed daily, bank posting can take several business days |
| PayPal | Yes, from a personal or premier account | Yes; the same PayPal account must be used for deposits and withdrawals | Not stated | Most approved funds appear the same day |
| Venmo | Yes, from a linked and verified bank account (linked cards cannot be used) | Yes, to a personal Venmo account | Not stated | Not stated |
| Apple Pay | Yes, with eligible Visa or Mastercard debit cards in Apple Wallet (Apple Cash is not permitted) | No, "not currently supported" | Not stated | Not stated |
| PayNearMe (cash) | Yes, at participating locations with a generated barcode | No | $5 minimum per transaction; $500 maximum cumulative per day | Funds typically appear within about 15 minutes |
| Wire transfer | Yes, for $2,500 or more, by request form | Yes, by a separate request form | $2,500 deposit floor; no other limit stated | Not stated |
Fees are not stated for most methods. The page states no fee for Play+ loads, in either direction, and no monthly Play+ maintenance fee.8
07Section
What does the payments page leave out, or say about other markets?
Some entries on the page do not apply to West Virginia. Credit card deposits are described as available only in Canada and Puerto Rico, and Interac e-Transfer is described as Canada only.8 The page also lists retail cash deposits at sportsbooks and kiosks "where available" and notes that not every state accepts cash, so no West Virginia retail option can be read from it.8
On timing, the terms add two rules that matter more than any table cell. The operator "may elect not to accept any withdrawal request within fourteen (14) days after the deposit" in the case of card deposits, and withdrawals are generally paid out "as soon as reasonably possible", subject to up to 72 hours of internal processing time.7 That 72-hour window comes before the bank or wallet timings in the table begin.
Gift cards appear on the page only inside state-by-state restrictions that name other states, so nothing about gift cards can be taken as a West Virginia fact.8
08Section
Which responsible gambling tools does the operator offer?
The operator's responsible gaming page lists a deposit limit and a spend (bet) limit, each settable for a daily, weekly or monthly time frame, plus a daily time limit measured in hours.12 It also lists a cool-off option for 3 to 30 days and a temporary account suspension of 3 to 180 days.12 The page does not mention loss limits or reality checks, so this page does not claim them.12
Read on: Self-exclusion, and how it ties to West Virginia's program
Limits are set in Account Settings. To suspend or self-exclude online, a player logs in, opens My Account and chooses the Responsible Gaming option.12 The terms describe the same family of tools in other words, as account suspension, daily limits and internet self-exclusion, with a minimum time-out period of 72 hours.7
Self-exclusion, and how it ties to West Virginia's program
The operator's page says self-exclusion bans a player from any West Virginia licensed internet gaming for 1 or 5 years and cannot be revoked.12 A permanent self-exclusion, it adds, can only be filed in person at the offices of the West Virginia Division of Gaming Enforcement.12
Statewide casino self-exclusion can be requested in person at casino table games security offices, at Lottery headquarters in Charleston, or by mailing a notarized form to the West Virginia Lottery.12 The terms add that the statewide internet self-restriction list requires a written request to the director of the West Virginia State Lottery Commission, and that a player can also ask through customer support or the operator's web form.7 The operator's pages do not use the name Voluntary Exclusion Program; the state's own page describes the program, which covers the four racetrack casinos, The Greenbrier and online gaming associated with the WV Lottery.4 The site's responsible gambling page explains the program in more detail.
09Section
How do you reach customer support?
The operator's support page states that live chat is available 24/7, reached through the Chat Now button and through the Help and Contact links.13 That page lists no phone number for customer service and no email address. Its only phone number is the gambling helpline, which it gives for counseling and referral rather than for account help.13
The rest of “Customer support”: three more paragraphs
The terms, which are a different page, publish a customer service line at (855) 754-1200 with hours of 8:00 am to 11:00 pm Pacific time daily, and a web form used for complaints, underage reports and self-exclusion requests.7 The two pages are not identical on this point, so a player who wants a phone route should use the number printed in the terms and treat the chat as the route the support page promotes.
A complaint has to be made in writing as soon as reasonably practicable, through the web form or by mail to the operator's customer service address in Las Vegas. A player who is not satisfied with the response may contact the West Virginia State Lottery Commission at 1-800-982-2274 or [email protected].7 The terms also exclude internet gaming disputes subject to the Commission's dispute process from arbitration.7
The help section lists these topic areas: Account, About Us, Terms and Conditions, Responsible Gaming, Promotions, Payments, Games Eligibility and an upgrade FAQ.13
10Section
What game categories are in the lobby?
The West Virginia home page labels its lobby sections Slots, Tables (also shown as Table Games) and Live Dealer, and its navigation also carries Games, Live Games and Online Slots.11 The page prints no game count; the only quantity wording is "Thousands of Slots from Classics to Hot New Games", which is marketing copy and not a number this page can use.11
Game counts, provider lists and return-to-player figures stay out of this profile until a dated source states them. What each lobby category means, and what West Virginia's rules require those games to display, is explained in a separate guide. The operator's help section includes a Games Eligibility topic, but its content sits behind the page and was not read.13
11Section
Recent news from the operator
On 2026-03-24 the Caesars newsroom announced that a lineup of Aristocrat Interactive slot titles was "now live in West Virginia across Caesars Palace Online Casino, Caesars Sportsbook & Casino, and Horseshoe Online Casino".9 It was a game-content launch for an existing product, not the product's arrival in the state.
12Section
What this page does not show, and why
You will not find a welcome offer here. The operator's West Virginia promotion page was read on October 28, 202614, but an offer appears on this site only when its full terms can be shown and its promotion is approved, and neither is the case yet. The bonuses guide shows how to work through wagering terms once you have them in front of you.
The rest of “What this page does not show, and why”: two more paragraphs
There is no score either. Scores come only from a published method applied to verified evidence, and the rating method has not been applied to this operator. Payout speed beyond what the operator states for itself, and game counts, are missing for the same reason.
The partner venue is the last gap. The official pages read name no West Virginia land-based licensee for this product; the responsible gaming page footer reads "Affiliated with Harrah's Philadelphia", a Pennsylvania venue, so the West Virginia venue stays blank instead of being guessed.
13Section
Recorded and not yet recorded
The rest of “Recorded and not yet recorded”: the table and the method note
Fig. 2Caesars Palace Online Casino, West Virginia: what has a dated source and what does not
Show the table: Caesars Palace Online Casino, West Virginia: what has a dated source and what does not (10 rows)
| Item | Status | Source and date |
|---|---|---|
| License number and licensee | Recorded: IGP 004, American Wagering, Inc. | WV Lottery license list dated October 15, 2026, read 2026-10-26 |
| License type and expiry | Recorded: Annual, expires November 9, 2027 | WV Lottery license list dated October 15, 2026, read 2026-10-26 |
| Presence rule and age | Recorded: physically in WV, 21+ | Operator WV terms and W. Va. Code §29-22E, read 2026-10-26 |
| iOS app rating | Recorded: 4.7 (29703 ratings) | Apple App Store, captured October 26, 2026 |
| Payment methods | Recorded from a multi-state page | Operator payments page, read 2026-10-28 |
| Sign-up, ID checks, safer-play tools, support | Recorded | Operator WV terms, responsible gaming page and support page, read 2026-10-28 |
| Partner venue | Not recorded | No WV venue named on the official pages read 2026-10-26 |
| Payout times | Only the operator's own stated windows | Operator WV terms and payments page, read 2026-10-28 |
| Game count | Not recorded | No dated source |
| Score | Not given | Rating method not yet applied |
About this profileThis is a factual profile. It contains no score and no verdict and no offer, and every operator fact on it is attributed to the page it came from.
14Section
Questions about Caesars Palace Online Casino in West Virginia
Is Caesars Palace Online Casino licensed in West Virginia?
Yes. The WV Lottery list dated October 15, 2026 shows license IGP 004 held by American Wagering, Inc., with the DBA printed as Caesars Sportsbook.1 The casino product under that license is Caesars Palace Online Casino.
Can I play from outside West Virginia on the WV site?
Why does this page show no bonus?
The operator's West Virginia promotion page was read on October 28, 2026, but an offer goes on this site only when its full terms can be shown and its promotion is approved, and neither is the case yet. Game counts are missing for a different reason: no dated source gives them.
Where can I get help with a gambling problem in West Virginia?
What do I need to open an account?
You must be 21 or older and physically in West Virginia. The terms list name, social security number, address, email, gender, birth date and phone number, and a failed automatic check leads to a request for a picture ID and a utility bill.7
15Section
Read next
Sources
Numbered notes in the text link here; each entry names its publisher and the date it was read.
Sources (14): publisher and date read for each
Official and independent sources
- 1iGaming MSP and Supplier License Dates (list dated 2026-10-15)West Virginia Lottery · read October 26, 2026back to text
- 2W. Va. Code §29-22E, Lottery Interactive Wagering ActWest Virginia Legislature · read October 26, 2026back to text
- 3179CSR10 §13 (geolocation)Cornell LII · read October 26, 2026back to text
- 4Self-exclusion pageWest Virginia Lottery · read October 26, 2026back to text
- 5Play responsibly pageWest Virginia Lottery · read October 26, 2026back to text
- 61800gambler.net1-800-GAMBLER · read October 26, 2026back to text
- 10Caesars Palace Online Casino on the App Store (id 6446176419)Apple · read October 26, 2026back to text
Operator documents (evidence, not endorsement)
- 7Caesars Palace Online Casino WV terms and conditionsAmerican Wagering, Inc. · read October 28, 2026back to text
- 8Caesars Palace Online Casino payments page (multi-state)American Wagering, Inc. · read October 28, 2026back to text
- 9Aristocrat Interactive slot titles live in West Virginia (2026-03-24)Caesars Entertainment newsroom · read October 26, 2026back to text
- 11Caesars Palace Online Casino - West Virginia (website)American Wagering, Inc. · read October 28, 2026back to text
- 12Caesars Palace Online Casino WV responsible gaming pageAmerican Wagering, Inc. · read October 28, 2026back to text
- 13Caesars Palace Online Casino WV support pageAmerican Wagering, Inc. · read October 28, 2026back to text
- 14Caesars Palace Online Casino West Virginia promotion details (new player welcome offer and terms)American Wagering, Inc. · read October 28, 2026back to text